VELTRO LIMITED · 25 SEPTEMBER 2026

Cancellation

A membership can be ended at any month. A one-off file, once it has been delivered, stays delivered. Two failures are refunded: a zip that never arrives, and a charge taken twice.

Ending a membership

Open the receipt from Lemon Squeezy and cancel there. You can also use the customer portal linked from that receipt.

The time you have already paid runs to its end. On a monthly plan that is the month. On a yearly plan that is the year, and the two treatments still reset each month. You can keep fetching a treatment you already took. A £9 single bought during the plan follows the same end date for new work. The next period is not charged.

After that date, do not use the treatments on new work. Pages, decks, and campaigns that are already published can stay up.

The first-order offer, if it was applied, covers the first payment only. A monthly plan then returns to £19. A yearly plan then returns to £171.

One-off purchases

A treatment or a pack is digital content, sent as soon as the payment succeeds. At checkout, Lemon Squeezy asks you to agree to that immediate supply. Once the zip has been sent, that order is complete.

When we refund

Write to shaun@veltro.co.uk with the receipt if either of these happened:

• The zip never arrived.
• The same order was charged twice.

The refund is the price paid for that charge, and nothing more. We ask Lemon Squeezy to return it to the card that paid.

If the file arrives but it is not as described, or it does not work, say so in the same email. A consumer’s statutory rights in the digital content still apply, including a repair, a replacement, or a refund where the law requires one.

A change of mind after the zip has arrived is not a refund. Cancelling a membership stops the next charge. It does not refund the month already under way.

Questions: shaun@veltro.co.uk